Data Confusion in a Noisy World
LASEPA’s mission is clear: protect the environment and ensure compliance. But their problem?
Too much buzz, not enough signal.
Reports were flying in. Noise complaints, factory emissions, construction violations — Lagos residents were very vocal.
But the question was:
Who’s actually listening — and what are they doing with the information?
LASEPA had a customer journey problem — because even government agencies have customers (a.k.a. the people).
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Project Title
From Guesswork to Groundbreaking Data
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Client
LASEPA – Lagos State Environmental Protection Agency
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Year
~ 2019
The TSC Approach:
We walked in, looked at the spreadsheets, and said: “Okay, but where’s the story in this mess?”
It wasn’t a lack of data.
It was a lack of usable, trackable, and meaningful insight.
Our goal?
Make LASEPA faster, smarter, and demand-driven — without losing the essence of public service.
Step 1: Find the Funny Side of Frustration
Let’s be honest — when your neighbor starts generator karaoke at midnight, it’s personal.
So we humanized the journey.
Suddenly, noise reports weren’t just loud — they were smart and trackable.
Step 2: Build a Dashboard Even a Busy Commissioner Could Understand
We built a live dashboard that tracked:
Instead of spreadsheets, LASEPA now had a data control room — and yes, it looked cool enough for Instagram.
Step 3: Shift From Passive Reports to Proactive Action
With data flowing cleanly, we helped LASEPA:
“Your noise complaint has been verified. Peace has been restored. Sleep well.”
(Sweet dreams, Lagos.)
The Results
Conclusion
LASEPA was never short on action.
They were just short on measurement that mattered.
With TSC, they learned that even government bodies can track demand like a business, respond like a brand, and communicate like they actually care (because they do).
And the people? They’re not just shouting anymore — they’re being heard.
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